Patron Code of Concuct

PATRON CODE OF CONDUCT AND POLICIES

At Broadway in Hollywood, we believe in the power of a shared experience. Just like the cast and crew who deliver unforgettable performances and the Front of House staff who stand ready to assist, our audience members play a pivotal role in creating an outstanding environment at the theatre. We entrust you to uphold our Patron Code of Conduct, ensuring that everyone can enjoy each performance to the fullest.

 

Should you encounter any disruptive behavior or witness a breach of the Patron Code of Conduct from those around you, the incident should be reported to the nearest usher or security personnel. Anyone in violation of the Patron Code of Conduct may be subject to ejection without refund, arrest, and/or loss of ticket privileges for future events. 

 

By working together, we can ensure that every visit to Broadway in Hollywood and the Hollywood Pantages Theatre is a truly exceptional experience. Thank you for being a part of our theatrical family!

 

PATRONS ARE EXPECTED TO OBSERVE THE FOLLOWING:

 

  • Photography and recording is strictly prohibited during the performance.  Patrons are encouraged to take photos in the lobby before and after the show and at intermission. Professional-grade cameras are not allowed inside the theatre at any time. 
  • Electronic devices must be turned off or silenced during performances.
  • Service animals are welcome. Emotional support animals, comfort animals, therapy animals, and pets are not permitted.
  • Patrons shall only occupy the seat for which they possess a valid ticket and shall provide their ticket upon request.
  • Patrons will consume alcoholic beverages in a responsible manner.  We reserve the right to deny entrance to or eject anyone who appears to be intoxicated.
  • Smoking (including e-cigarettes) is prohibited. Patrons who wish to smoke at intermission may exit the theatre and present their ticket for re-entry.
  • Patrons must follow the directions of law enforcement, security, and all venue staff, especially regarding emergency procedures.
  • Patrons must not damage, destroy, vandalize, or steal any Hollywood Pantages property.
  • Patrons are expected to respect fellow theatergoers, as well as the Hollywood Pantages staff. Threats, verbal abuse, physical violence, unsafe behavior, or behavior that interferes with the enjoyment of the performance may result in ejection from the theatre.
  • Enjoy and engage with the performance, but do so in a respectful manner that does not cause disruption for those around you.
  • Food and drinks are not permitted inside the auditorium. Please enjoy your concessions in the lobby.

 

PROHIBITED ITEMS INCLUDE

 

  • Outside food or drink, including restaurant take-out or leftovers.
  • Bags larger than 12” x 12” x 6”, including oversized purses, backpacks, and suitcases will not be permitted into the theatre. All patrons are subject to security and bag checks. (Coat and bag checks are not available.)
  • Professional cameras and recording devices.
  • Illegal drugs.
  • Weapons of any kind (i.e. guns, knives, pepper spray, tear gas, handcuffs, stun guns, etc.).
  • Any other item deemed inappropriate or dangerous by the venue at its sole discretion.